Terms & Conditions

Arizona-Sonora Desert Museum (ASDM) has made every effort to ensure the information in this website is accurate but there may be inaccuracies from time to time. ASDM does not warrant that this website will be constantly available, or that the information is the most current and up-to-date. ASDM is not liable in relation to the contents of, or use of, or in connection with, this website for any loss or damage. Nothing on this website constitutes or is meant to constitute, advice of any kind. See also specific terms and conditions listed below:

Arizona-Sonora Desert Museum reserves the right to change its calendar, reschedule an event, withdraw or modify a course, class, or program, or substitute instructors at any time.

The Arizona-Sonora Desert Museum cannot be responsible for providing make-ups or issuing refunds or tuition transfers for sessions missed as a result of illness, emergencies or other events beyond our control.

Programs, courses, or classes cancelled due to bad weather or instructor's absence will be rescheduled according to availability.

For most programs, courses, or classes, full payment is due upon registration. Students will not be considered enrolled until full payment has been received.

Payment through this web site can be made using Visa, MasterCard, Discover, or AmEx.

For Event Admission purchases, your receipt is also your admission ticket. Please bring it with you to the event.

Refund Policy

In general, no refunds will be issued except for class, tour or event cancellations, product defect, duplicate payments and special situations as approved by the Executive Director. See specific program and class policies below:

Adult Programs, Outreach, School and Youth Group, Camps, and Virtual Programs

If cancellation is made more than 15 days in advance, payments will be refunded minus a $25 administrative fee. No refunds can be made within 15 days. For overnight tours a separate cancellation policy applies.

Art Institute Classes

Refunds or tuition transfers will be issued up to seven business days before a class begins, minus a $5 processing fee. Tuition credits may be offered beyond the seven day limit. All tuition credits offered for any reason will expire one year after the start date of the original class. Refunds take four to six weeks to process.

Packrat Playhouse Programs

If cancellation is made more than 15 days from scheduled rental date, payments will be refunded minus a $25 administrative fee. No refunds can be made within 15 days.

Special Events

No refunds will be issued for purchased tickets. Events are rain or shine.

Delivery/Shipping Policy

In general, orders will begin processing within one business day of purchase. Where shipping applies, items will be sent via USPS mail, except as detailed below:


Your package will be sent via Priority Mail within 2-4 days of purchase date.


Processing membership materials may take up to three weeks during our busiest times.

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